— Returns & refunds

The bag should be worth keeping.

If it isn't, we make it right. Damage replaced at our cost. Coffee you don't love refunded or swapped. No friction, no fine print.

— Our policy

Six situations,
one principle.

If you wouldn't serve the cup to a friend, you shouldn't have to keep the bag. We treat returns the way we treat curation — honestly, and on your side.

— No. 01

Damaged or wrong order.

If your bag arrives damaged, sealed wrong, or you got the wrong origin, we make it right at our cost. Email hello@middaydrip.com within 14 days of delivery with a photo of the bag and your order number, and we ship a replacement on the next outgoing pickup. No return shipping required — keep, recycle, or compost the original.

— No. 02

You don’t love it.

Coffee is personal. If you’ve brewed a few cups from a bag and it’s not for you, email hello@middaydrip.com within 30 days of delivery and we’ll either refund the bag or swap it for an origin we think you’ll like better. We don’t need the bag back — opened coffee can’t be resold for food-safety reasons.

— No. 03

Unopened, unused returns.

If the bag is still sealed and you change your mind, you can return it within 30 days for a full refund. Email hello@middaydrip.com first so we can issue a return label. The bag must arrive in resaleable condition (sealed, no damage). Refund issues to the original payment method within 5–7 business days of receipt.

— No. 04

Subscriptions.

Subscriptions deliver every 2, 4 or 6 weeks at 10% off. Skip, pause or cancel any time from your account, with no cancellation fees and no minimums.

— No. 05

Wares (the cap, the tote, the mug).

Every piece is made to order for you by our print partner, Printful, so we can’t take one back because you changed your mind. If it arrives damaged, misprinted or defective, email hello@middaydrip.com within 30 days of delivery with your order number and a clear photo, and we’ll replace it at no cost to you. No need to send it back.

— No. 06

Atlas Series limited drops.

The Atlas Series carries one coffee at a time. Same flavor-promise refund applies (No. 02), but once a volume has closed we can’t swap for the same coffee. We’ll offer a refund or a swap to a Lineup origin of equal value.

— Process

What happens
after you email.

Send a note to hello@middaydrip.com with your order number and a brief description of what went wrong. Here's the timeline.

Within 1 business day
You’ll get a personal reply from a real person on our team (not a bot, not a queue).
Within 2–3 business days
Replacement bag ships, or refund is issued to your original payment method.
Within 5–7 business days
Refund posts to your bank or card statement (timing depends on your issuer).

— Exceptions

What we can't take back.

Opened coffee bags returned for refund: we can still refund or swap (see No. 02), we just can't physically take the bag back — keep, recycle, compost, or donate it.
Bags older than 30 days from delivery: the flavor window has likely shifted; we recommend brewing it as cold brew or using it in baking rather than returning.
Wares you've changed your mind about: the cap, tote and mug are made to order, so we can't take them back unless they arrive damaged, misprinted or defective (see No. 05).
Wares sent to a wrong address: if a piece comes back to our print partner because the address was wrong or the package went unclaimed, sending it again costs another shipping charge.
International returns: we're US-only at launch, but if you got a bag through a friend abroad, email and we'll work something out.

Need to start a return?

Email hello@middaydrip.com with your order number and what went wrong. You'll hear back from a real person, usually same day.